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Avotus Leadership

Jayraj Chheda, Chief Executive Officer

As CEO, Jayraj is responsible for the strategic direction and driving operational excellence of the company. He also acts as the Chief Financial Officer of the company. He is a qualified Chartered Accountant and has over 18 years of global experience in Operations, Global Finance and Accounting, helping enterprises improve profitability, customer satisfaction, and competitive advantage in a broad range of markets including Telecommunications, Manufacturing, Accounting and Capital Markets.

Prior to joining Avotus, Jayraj worked for State Street Syntel Sourcing Pvt. Ltd., a subsidiary of the world’s second largest custodian, and was managing assets under management of over $100 billion for US-based pension funds and other multinational organizations in varied roles.

Pascal Herman, Director - Service Delivery (NA)

Pascal has over 20 years of experience concentrated in the development of innovative solutions to meet the technological demands of clients.  As the leader of our Service Delivery Team, he ensures all Avotus clients receive superior responsive service.  He is accountable for the management and retention of all Avotus customers. Pascal brings a wide range of experience from his previous employment with Hydro-Québec and Micromédica where he specialized in client migrations, network installations, and a variety of high-tech, complex solutions. He has also managed and deployed extensive installation and migration projects for Société Québécoise d'Information Juridique, École des Hautes Études Commerciales and Collège Jean-de-Brébeuf.  Additionally, he has written user training guides for procedures and tracking of technical support requests.

Pascal obtained an IB and DCS degree in Computer Science from Collège Jean-de-Brébeuf in Montreal and continued his studies at Polytechnique and Ecole Technologie Supérieur in Computer Science and Engineering. He also currently holds a license in financial security.

Amit Shrivastava, Global Head – Expense Management

Amit has more than 13 years of experience in the areas of Operations Management, Project Management, Client Servicing and Team Management. At Avotus, Amit is responsible for overall delivery and functioning of the processes, capacity planning and effective utilization of resources. He analyzes MIS reports and other statements with a view to reduce the defects in the processes and resolves client queries. His overarching goal is to achieve targets while adhering to the SLAs of the processes involving the handling of third-level escalations.

Amit has extensive experience managing and leading teams for running successful process operations. He is well-versed in developing procedures and service standards for business excellence. Amit is resourceful at maintaining relationships with clients to achieve quality service norms by resolving their service-related critical issues.

Prior to joining Avotus, Amit worked with HTMT Global Solutions and was responsible for Customer Relationship Management, Process Transition, People Management, Performance Management, Process Improvement and MIS. He has been associated with organizations like GTL Limited, ChoiceConnex, Info Vision Solutions, Voice Data Management and Fintax Management India Limited.

Amit holds a Bachelor’s degree in Commerce.

Marilee Crispo, Channel Sales Manager

Marilee Crispo joins Avotus with more than 30 years of telecommunications and leadership experience, with extensive concentrations in the areas of Telecom and IT Asset Management, Channel Management, and Business Process Automation. Marilee is responsible for all Strategic Partner relationships, both Channel and Technology Partners in North America.

Prior to joining Avotus, Marilee has held various positions within the telecommunications sector for major telecom carriers in Canada and the US, in the Installation, Engineering, Project Management and Sales fields.  She was selected by the Canadian Government to oversee a large voice/data implementation throughout Europe, taking her skill sets internationally.  Her commitment to doing what is right for the customer has made her a very trusted advisor in the telecommunications industry.  As Sales Director for Bell Createch AMS, Marilee was responsible for creating and implementing business development strategies and relationship-building programs. Keenly devoted to her work, she engages with dedication, and enthusiasm.

With over 30 years of experience in the telecommunications industry, Marilee has proven exceptional customer relationship skills.

Michael Gallen, IT Manager

Michael is a motivated IT professional managing, leading and supporting the IT team. As a hands-on senior IT leader, Michael is responsible for all aspects of the company’s Information Technology, which includes strategy, design, development and delivery of IT solutions. Michael has over 10 years of success leading IT teams to deliver and support solutions to meet enterprise objectives. Prior to joining Avotus, Michael worked as a consultant in IT Security, Network Support, Server Support and Applications Development. Michael has a Bachelor of Engineering degree in Electronics and certificates in Networking and Telecommunications.

Related Documents
Corporate Brochure
Expense Management
Enhanced Usage Reporting
Wireless Management
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