"The Challenge in TTCM To Unlock Savings and Control Spend, Mid-Market Enterprises Can Learn a Few Lessons from Leading Companies," June 2006
Telecommunications and related network services are a large and growing expense for mid-market enterprises. Telecom costs are difficult to track because they include tangible assets (lines and circuits) with decentralized inventory spread over multiple locations and intangible services. Move Add Change, Disconnect (MACD) service order activity creates a moving target that enterprises must reconcile with their billing. Billing is complex with elements that can be time-sensitive (peak vs. off peak), and volume sensitive. In addition, telecom providers have different billing platforms for their varied offerings. Each platform requires a degree of customization to read and interpret the billing data. Finally, the shift from traditional voice networks to datacentric networks and rapid growth of wireless services requires proactive management to keep inventory and costs under control.
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