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| An enterprise’s current environment may provide visibility into portions of the Telecom Expense Management cycle; however, as a result of legacy and home-grown systems, the telecommunications spend information exchange is usually managed manually, often with duplicate data entry. |
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| Existing telecom systems may face one or more of the following challenges: |
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The communications services may not be owned and overseen by the same department. For example, voice & data services may be managed by the telecommunications and IT departments, while cell phones, pagers, and PDAs may be managed within an individual’s department budgets. This disparity provides no centralized view into the telecommunications spend of the enterprise. |
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The enterprise has satellite offices that control and manage their own telecommunications resources. However, it has no existing systems to support centralized oversight and tracking. |
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The key elements of the telecommunications management process— requesting, ordering, inventory management, invoice processing and reconciliation, cost allocation, and contract negotiations—are managed and controlled by disparate internal groups. As a result, there is a need to manually share data between departments, which makes the telecommunications management process inefficient and error-prone. |
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The enterprise does not have systems in place to automatically audit and review commitment levels within existing telecommunications contracts. Therefore, it cannot ensure that suppliers are fulfilling their contract terms or whether there is a baseline for requesting more competitive terms from competing suppliers. |
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| Avotus Telecom Expense Management services can provide a great opportunity to enterprises that have made the strategic decision to outsource non-core, back-office functions and focus on a core set of competencies. Managed services will take care of the enterprise's time-consuming and critical processes involved in managing the telecom lifecycle. This allows internal resources to be focused on areas that provide the greatest positive impact on the business models of the enterprise. |
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| The Avotus managed services model is ideal for organizations that seek to eliminate startup costs and lengthy implementation times that are occasionally associated with enterprise software purchases. |
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| How it works |
Avotus hosts its Intelligent Communications Management application in its data center and has expert staff focus on all (Elite) or some (Advantage) of the work involved.
In all managed service levels, Avotus performs the operational tasks involved in communications expense management; however, you remain in control of the process and have complete access to the information needed to effectively manage your communications environment. |
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