Trustsphere is a leading provider of Relationship Analytics software. Clients leverage TrustSphere’s platform to extract actionable insights from a combination of business social network inputs and big data analytics. By analyzing organization wide communication data, customers can pinpoint areas to improve key business functions across the organization including sales, talent management and risk & governance.
Through the partnership with Avotus, clients are able to leverage simplified access to voice and unified communications data as part of the overall analytics capability. When combined with email data, this completes the 360 degree view of internal and customer digital interactions.Trustsphere enables clients to leverage these insights either through an integration with key business applications or through business intelligence tools.
Trustsphere’s sales focused insights are integrated into a variety of leading CRM platforms including Salesforce.com that help sales teams better manage customer relationships, increase revenue, and be alerted early to possible customer issues.
Trustview, our web-based graphical interface, exposes the relationship map both graphically and in report form. The information can be viewed contextually over time or more specifically focused via the multiple drill-down perspectives available.
This visualization enables the exploration of internal and external social networks. It allows for filtering of communication interactions and connections made throughout the organization. Sales – for example can see that there are strong relationships and current connections between customers and marketing, finance, support and other aspects of the organization. It provides views into data that simple report formats would be difficult to see, like cross organizational influences on teams and what people are the real “hubs” of information and interactions that traditional hierarchical organization structures hide.