Implementation of Telecom Expense Management (TEM) and Wireless Expense Management (WEM) programs can be streamlined if organizations focus on the three C’s of contacts, contracts, and charge-backs. It sounds simple, but this information is critical. The conundrum can be overcome if you know about it ahead of time and allocate resources for the three C’s or budget for Communications Assessment Services.
Contacts are a critical place to start because implementations must bring three organizations together: the enterprise customer, telecom carriers, and the TEM WEM solutions provider. Different stake holders and groups within an enterprise can divert a program and quickly move it off track.
There must be a clear project sponsor from the enterprise who can partner with their solutions provider to determine which implementation milestones will be tracked and how to report on project success. In addition, it is critical for solutions providers to have a list of all the appropriate internal and external contacts they need to implement the program. Solutions providers need an accurate listing of carrier contacts for a Letter of Authorization (LoA) to begin redirecting, consolidating and converting bills to electronic media.
Many organizations do not have a central repository for their telecom contracts and other special carrier pricing arrangements. . If the provider does not have the contracts they are unable to determine if bills are accurate. Contracts and special pricing arrangements is critical information which enable TEM and WEM programs to go beyond bill processing with expense validation and cost savings from billing errors.
Outdated or inaccurate charge-back codes will undercut the value of reporting from TEM and WEM programs. Inconsistencies among different business units, locations or countries in charge-backs and codes will lead to delays in the implementation or reporting errors. In addition different rules for accruing expenses or posting currency conversions in the reporting system will cause further problems. Often solution providers uncover these inconsistencies after implementing the charge-back system as instructed by the first enterprise team that they meet. These problems can set a program back with managers questioning the accuracy of the reporting and information in chargeback reports.
The perils of the three C’s in implementing a TEM and WEM program can easily be overcome, but they require resources. If you don’t have the resources, or information about your telecommunications network has not been managed effectively, it may be best to begin a TEM or WEM outsourcing program with Communications Assessment Services, which help enterprises identify and understand their telecommunication issues and opportunities. Learn how Avotus can help.
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