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Listen. Measure. Analyze.

Monitor business-critical call metrics by accessing real-time reports, configurable dashboards, and visual wallboards, and review call recordings to evaluate customer interactions. Enhance operational efficiency, optimize business decision-making, and ultimately improve customer experience and satisfaction.

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At a Glance Dashboard and Wallboards

An intuitive business productivity tool to monitor and visualize inbound and outbound call activity.

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Enhanced Level Analytics, Dashboards, and Wallboards

Extensive customized and executive reporting with pre-configured and custom dashboards.

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Powerful Live Analytics to Manage Teams

Manage customer-facing teams in real-time. Display performance KPIs to maximize productivity.

Dashboard

Supervisor Analytics and Agent Control

Manage contact center teams, agents and call queues in real-time using supervisor analytics, agent control, and wallboard display.

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Call Recording Search and Play Back

Fully integrated, encrypted and industry compliant call recording, playback, and storage.

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Call Recording Quality Monitoring & Evaluation

Evaluate calls using flags, tags, and scoring. Monitor quality and performance manage.

How iCall Suite Works

Fully Integrated and Mobile-Optimized Business Analytics and Call Recording

Manage, analyze, and understand customer interactions using iCall Suite. Gain insight to identify business efficiencies, improve customer service, and deliver a return on your telecoms investment. Simply select an iCall Suite package to suit your business requirements for each user that performs analysis and reporting. Record calls and manage play back options and permissions.

  • Call data delivered to portal in real time
  • Analytics collected for unlimited users
  • Multi-lingual capability, available in 9 languages at the click of a button
  • Administration portal for you to manage users and log in details
  • Single sign-in options available
  • In-line contextual Help On-Demand and extensive library of help videos
  • Facilitating compliance & security certifications to global recognized standards

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Accessed via the Cloud

ICALL SUITE PACKAGED SOLUTIONS ARE DEPLOYED IN THE CLOUD, ACCESSIBLE VIA WEB BROWSER, COMPATIBLE WITH CLOUD TELEPHONY AND ON-PREMISE PBX.

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Cloud

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On-premise

Why Choose iCall Suite?

iCall Suite is global award-winning telecoms data visualization software, that has evolved to service the industry for over 25 years.

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Global

In over 20 countries, 90+ staff in UK, India, USA and Australia

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Proven

High levels of technical capability and experience

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Specialists

Specialists in cloud communications analytics and call recording

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Certified

ISO 27001 and ISO 9001 certified

We Embed Security by Design to Facilitate Compliance

Fully Integrated and Mobile-Optimized Business Analytics and Call Recording Tollring is ISO 27001 certified, so takes security, regulatory compliance, and information management very seriously. Organizations are under constant scrutiny to adhere to continually evolving governance such as PCI DSS compliance, Dodd-Frank Act compliance, MIFID II, and GDPR. Our full suite of products facilitates compliance and more details can be found on the link below and in the call recording section, but if you have a specific question, please do not hesitate to contact us.