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UC&C Reporting, Analytics & Management

The most comprehensive solution for all the leading UC&C platforms
Analytics Reporting
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How is ReflectR helping Enterprises?

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ENTERPRISES


With the sudden need for many employees to Work-From-Home many organizations have rapidly deployed UC&C platforms such as Microsoft Teams. However this now presents concerns about business continuity and the ability to view activity from the home workers. ReflectR is ideal in this situation delivering details on:

  • User Adoption
  • Conferencing adoption
  • Call handling times including auto attendant and queue performance
  • Video calling including quality
  • Use of approved devices (Headsets)
  • Call quality on home wi-fi
  • User activity within Teams to collaborate
  • Call cost
  • Capacity planning for SIP trunk utilization
  • Voice recording for dispute resolution, training and ensuring high levels of service delivery

Reporting, Analytics and Management Solutions for Unified Communications and Collaboration (UC&C)

ReflectR is used by organizations around the world to ensure their UC&C platform and associated elements are being used as efficiently as possible. It can assist in driving user adoption, maintaining the highest levels of call quality, increasing employee productivity, reducing costs and increasing efficiencies within your UC&C environment such from headsets to SIP trunks to DID ranges all with a single modular application. Quick and easy access to relevant data is achieved through search based reporting, dashboards, trend monitors and on screen data dissection.


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Our Solutions

Take a look at our different solutions below.

Feature rich solutions

ReflectR
  • Modular application
  • Centralised solution
  • Automated AD synch
  • Report scheduling
  • Report assistant
  • Simple searching
ReflectR
  • Role-based access policies
  • System alerts
  • Quick and simple installation
  • Multi-tenancy
  • Scales from SME to Enterprise
  • Multiple data sources 
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Quick and easy installation.

Our solutions are typically delivered from the cloud so you will always be on the latest version. The installation is so simple we can have you up and running in hours, not days, weeks or months.