Clients using Avotus’ Enhanced Usage Reporting (EUR) for Cisco benefit from a comprehensive and integrated view of all communications services across their entire organization. This creates an environment in which they can more effectively manage communications assets to ensure that real business value is delivered for the communications spend.Your Challenges
- Visibility – The need for complete call detail information
- Tracking – The need to track how much time employees are spending on calls to support customers and report on crucial employee performance statistics
- Movement to modernization and digitization – Transitioning to new technology – Unified Communications, VoIP/SIP
- Security risks - Unified Communications – business continuity isn’t without risk
- Inventory – What’s there? Where is it? Does it work? Is it worth the money?
- Compliance Risks – HIPAA/Sarbanes Oxley/Dodd-Frank Act and more
- Management – Large complex networks and IT/Telecom assets
Today’s business environment calls for a solution beyond traditional call accounting, as access to detailed usage information for all types of communication technologies is necessary for effective business management.
Deployed in our cloud or yours, Avotus EUR for Cisco delivers unmatched visibility into your corporate communications, improving overall UC asset visibility, reporting, monitoring and security across your wireline, wireless, VoIP and legacy platforms.