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Tollring

Tenant Reports for CSP
Analytics Reporting
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Unparalleled Insight into Real-Time Usage

iCall Suite is a secure, BroadSoft integrated platform that delivers communications insight and value for service providers and end clients. Drive business decisions, sales campaigns, QoS evaluations, and even capacity provisioning with real-time or trend data.

Workforces are more diverse and flexible than ever before – working from home, from office, on the road.

Leverage a mobile-responsive, device-agnostic platform, which offers one-click multi-language support, inline help on-demand, and brings accessible call reporting, call recording and even contact center analytics to users across the globe. Not operating a contact center? Not a problem! There is still no better way to monitor organizational communications and business KPIs than real-time dashboards and analytics—especially as users connect from anywhere.

For Service Providers

Distinguish your cloud calling solution by offering flexible and powerful call reporting and analytics options for your BroadSoft based tenants:

  • Full Tenant reporting solution
  • Marketing campaigns – based on demographics
  • Pricing adjustments
  • Sizing up infrastructure in different geographies
  • Fulfill reporting needs for Contact Center clients, with voice recording as an option
  • Reporting may qualify new opportunities or win new business
  • Include reports as a potential upsell for any client
  • Improve client loyalty at service renewal time

Clients who have retired legacy voice PBX systems or even considering upgrading from the previous generation VoIP solutions may have had departmental, organizational, or even real-time usage reports.  Ensure you have an offer for those clients.

Utilizing the secure BroadSoft “Extended Services Interface” (XSI), TollRing’s iCall Suite offers discrete and automated reporting capability for end clients with a host of features.

For Service Provider End Clients

Performance KPIs, real-time usage statistics, and visibility into calling patterns or activity directly contribute to business intelligence – not just for contact centers!

Any organization can benefit from usage reporting: from improved security, usage policy compliance and accountability, to providing the oversight to manage and monitor that remote workforce.

The iCall Suite offers different reporting tiers to custom fit client needs—leverage the features that matter most to the bottom line.

Call Analytics Features

Analyze Business Performance KPIs

  • Historical call analytics
  • Detailed call reporting; call activity by subscriber, by area and by duration
  • Reporting on incoming business numbers (DDI)
  • Call traffic reports by hour
  • Incoming call analytics (measuring call volumes, targets, unanswered calls)
  • Reporting on percentage calls answered (PCA), unreturned missed calls

Facilitating Compliance

  • Compliance management, archive user, mask customer number
  • Audit trail history to retain and display a history of all reports that have been run/by whom and a full history of any edits made to users and departments
  • Report filters and column sorting with the ability to export in PDF / CSV and email to one or many
Contact Center Features
For Contact Center:
  • Call Recording per user
  • Wallboards
  • Agent Consoles
  • Supervisor Consoles