iCall Suite is a secure, BroadSoft integrated platform that delivers communications insight and value for service providers and end clients. Drive business decisions, sales campaigns, QoS evaluations, and even capacity provisioning with real-time or trend data.
Workforces are more diverse and flexible than ever before – working from home, from office, on the road.
Leverage a mobile-responsive, device-agnostic platform, which offers one-click multi-language support, inline help on-demand, and brings accessible call reporting, call recording and even contact center analytics to users across the globe. Not operating a contact center? Not a problem! There is still no better way to monitor organizational communications and business KPIs than real-time dashboards and analytics—especially as users connect from anywhere.
For Service Providers
Distinguish your cloud calling solution by offering flexible and powerful call reporting and analytics options for your BroadSoft based tenants:
Clients who have retired legacy voice PBX systems or even considering upgrading from the previous generation VoIP solutions may have had departmental, organizational, or even real-time usage reports. Ensure you have an offer for those clients.
Utilizing the secure BroadSoft “Extended Services Interface” (XSI), TollRing’s iCall Suite offers discrete and automated reporting capability for end clients with a host of features.
For Service Provider End Clients
Performance KPIs, real-time usage statistics, and visibility into calling patterns or activity directly contribute to business intelligence – not just for contact centers!
Any organization can benefit from usage reporting: from improved security, usage policy compliance and accountability, to providing the oversight to manage and monitor that remote workforce.
The iCall Suite offers different reporting tiers to custom fit client needs—leverage the features that matter most to the bottom line.
Analyze Business Performance KPIs