Avotus Solutions for Microsoft Unified Communications
and Collaboration (UC&C)
The ReflectR suite of solutions allows for management and monitoring of multiple elements of a Microsoft Unified Communications environment from a single application. The comprehensive reporting allows for in depth analysis of call quality, user adoption, employee productivity, auto attendant and queue performance, call costing, SIP trunk utilization, headset and device management and inventory, DID range management, room system usage and more. The simple-to-use voice recording is typically used for training and monitoring purposes and dispute resolution.
Reporting and analytics for Teams and Skype for Business giving quick and easy access to relevant information through search based reporting and user defined dashboards and automated reports.
Analyze the performance and usage of the Teams within your organization. Visibility of user and individual Teams activity ensures the technology has been successfully adopted and the associated business benefits are being realized.
User defined live calls wallboards and presence reporting specifically for Skype for Business Response Groups. Used to drive performance and productivity gains for agents and the associated RGs.
Cost effective and simple to use Voice recording for Teams and Skype for business. Typically used for training and monitoring purposes and dispute resolution.
Find out first hand how our MS solutions can help you save money, increase productivity and grow customer satisfaction