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ReflectR DM

Inventory and management of your headsets and devices
from multiple vendors
Analytics Reporting
Home > Solutions > UC&C Reporting, Analytics & Management > ReflectR DM

Management, reporting and inventory of your headsets and devices

ReflectR DM is an additional module to ReflectR providing inventory details, management and quality reporting of Jabra and Poly headsets. It allows you to realise productivity gains whilst driving the user adoption of devices. The integration with ReflectR allows end-to-end visibility of both headset and UC&C call quality with support for Skype for Business, Amazon Chime and Connect and Cisco.

Jabra Poly

Find out how ReflectR DM can help you save money,
increase productivity and grow customer satisfaction

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  • FEATURES
  • BENEFITS
  • OVERVIEW

Simply manage and report on your devices with ReflectR DM

Combine ReflectR and ReflectR DM to give you that single pane of glass view of both your UC&C platform and associated devices

  • Delivery from the cloud
  • Quick and simple installation
  • Synchronization with AD
  • Comprehensive security policies allowing for role based access
  • Customizable daily dashboards displaying:
    • Device firmware: The number of device on the most current firmware
    • Device types: The percentage of different devices used across the organization
    • Low quality devices: The top 10 device types used in the organization by poor quality
    • Quality trend: An overview of combined UC&C and device quality performance
  • Device inventory by user showing the following fields: Employee, Vendor, Model, Firmware, Device ID, Client version, Endpoint, User, First seen, Last seen
  • Firmware list showing all available firmware versions for each device type: Vendor, Version, Description, Release date and Adoption % of that firmware version
  • Detailed description of each firmware version
  • Ability to bulk assign the firmware to All, Device, Organization unit or location

Presence reporting

  • View summary and detailed information on agent availability status including login and log out time
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Make the most out of your investment in UC&C headsets and devices

Monitor Call Quality

ReflectR DM displays quality information from both the headset and the UC&C platform giving a unique insight into the quality of service. This is essential to ensure customer satisfaction, both internally and externally.

Manage Resources

Use the bulk function of ReflectR DM to speed up the tasks of updating device firmware and basic device settings whilst reducing the risk of human error.

Increase User Adoption

Ensure the highest levels of call quality and highlight the use of None Approved Devices (NADs) to ensure that your UC&C strategies have been adopted and use of approved devices is at the required level.

Device Inventory

Quickly view the allocation of headsets and devices across the organization including firmware versions and usage stats associated with a user’s device.

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