ReflectR RT, an additional module to ReflectR, is a cost-effective alternative to full contact center software for users of Skype for Business Response Groups and a simple and "out-of-the-box" way to view and report on Amazon Connect. It delivers live call wallboards and supporting reports to view and monitor agents and queues in real-time.
Find out how ReflectR RT can help you save money,
increase productivity and grow customer satisfaction
Monitor call handling times and agent activity to manage RGs / Queues and maximize employee productivity
Ensure the correct allocation of agents to queues to maintain call handling times meeting your KPIs
Monitor the status of each call for at-a-glance understanding of agent and queue performance. Both caller and callee details are displayed