ReflectR VR is a simple to use, centralized voice recording solution for Microsoft Teams & Skype for Business

• Deployed on-premise or via the cloud, and can be integrated with your ReflectR installation where relevant.
• Security policies allowing for role based access
• Integration with AD
• Response Group calls recorded
• Dashboard view which graphically displays the volumes of recorded calls.
• Simple search function allows quick retrieval and identification of calls.
• Support for P2P and conference calls
• Unlimited number of clients across multiple sites
• Secure centralized call storage
• Encrypted transfer of calls to central server
• Manual pause and resume function for compliancy
  

Cost effective voice recording designed for dispute resolution, training and compliance purposes.

• Designed specifically for Microsoft’s Teams & Skype for Business, ReflectR VR will assist organizations with agent training, customer dispute resolution and for any compliancy requirements where financial details are being taken
• By recording and monitoring calls employees can be assured of the highest levels of training for call handling resulting in increased customer satisfaction
• Specifics of a call can be verified and disputes resolved quickly which also safeguards your employees from abuse
• It has an intuitive browser based interface with easy search and playback or calls can be downloaded in MP3 format
• The client installation is quick and can be automated with calls being stored centrally either to the Avotus Cloud or on customer severs