Demo
Demo

ReflectR VR

Simple to use cost effective Voice Recording for Microsoft Teams
and Skype for Business
Analytics Reporting
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Client side voice recording for Microsoft Teams & Skype for Business

ReflectR VR allows you to record calls from a Microsoft Teams or Skype for Business client machine to a central location for playback and management. It is typically used for dispute resolution, training and to meet compliance requirements.

Find out how ReflectR VR can help you save money,
increase productivity and grow customer satisfaction

  • FEATURES
  • BENEFITS
  • OVERVIEW

ReflectR VR is a simple to use, centralized voice recording solution for Microsoft Teams & Skype for Business

  • Deployed on-premise or via the cloud, and can be integrated with your ReflectR installation where relevant.
  • Security policies allowing for role based access
  • Integration with AD
  • Response Group calls recorded
  • Dashboard view which graphically displays the volumes of recorded calls.
  • Simple search function allows quick retrieval and identification of calls.
  • Support for P2P and conference calls
  • Unlimited number of clients across multiple sites
  • Secure centralized call storage
  • Encrypted transfer of calls to central server
  • Manual pause and resume function for compliancy

Cost effective voice recording designed for dispute resolution, training and compliance purposes.

  • Designed specifically for Microsoft’s Teams & Skype for Business, ReflectR VR will assist organizations with agent training, customer dispute resolution and for any compliancy requirements where financial details are being taken
  • By recording and monitoring calls employees can be assured of the highest levels of training for call handling resulting in increased customer satisfaction
  • Specifics of a call can be verified and disputes resolved quickly which also safeguards your employees from abuse
  • It has an intuitive browser based interface with easy search and playback or calls can be downloaded in MP3 format
  • The client installation is quick and can be automated with calls being stored centrally either to the Avotus Cloud or on customer severs
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