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ReflectR

Reporting, analytics, monitoring and management of your UC&C environment
Analytics Reporting
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ReflectR

Reporting & Analytics for your Unified Communication and Collaboration

ReflectR is a reporting and analytics solution for Unified Communication and Collaboration (UC & C) platforms and other data sources. It allows you to gain valuable business and technical insights through its reports, daily dashboards and historical trend monitors. Its flexible, user defined nature means you tell the software what you want to see instead of the software dictating to you what you will see.

Find out how ReflectR can help you save money,
increase productivity and grow customer satisfaction

  • FEATURES
  • BENEFITS
  • OVERVIEW

Gain outstanding analytics and reporting with ReflectR

Track and manage your organization’s usage trends, quality, productivity and costs. Features include:

  • Delivery from the cloud or on-prem if you really want….
  • Central solution for multiple data sources including UC&C platforms, Gateways / SBCs and Trading platforms
  • Fully automated real-time reports and instant alerts
  • Easy to configure customized reports for IT, sales, operations, finance, and compliance leaders
  • Intelligent analytics across dozens of mission-critical variables
  • Customizable daily dashboards covering user adoption/utilization, call quality, capacity planning and productivity
  • Simple to use searching allowing quick access to relevant information
  • Perpetual archiving for trend analysis and compliance
  • Security polices allowing role based access at feature and organization level
  • Conference call map
  • Queue and Response Group map
  • User details map
  • Call detail map
  • Dialled / received number map
  • Historical trend monitors
  • AD synchronization
  • Load an unlimited number of carrier call tariff tables
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Make the most out of your investment in UC&C, Gateways or SBCs and Trading platforms

Save money, increase productivity and grow customer satisfaction

Increase User Adoption/Utilization

  • View trends of user adoption over time with volume of different feature utilization: Voice, Video, IM, Conference, Screen Share and File Transfer
  • Highlight areas where further education and training can improve employee productivity
  • Quantify UC&C ROI

Manage Call Quality

  • Quick access to call quality details allowing for route cause analysis and rectification
  • View use of non approved devices
  • Drill down into detail on subnets, locations even individual users

Improve Productivity

  • Ensure that the expected efficiency gains are being realised through visibility of call volumes, answer times, talk duration and other KPIs
  • See the use of available technology such as IM’s, video and conference calling resulting in a more efficient modern workplace

Capacity Planning

  • Detailed analysis of SIP trunk utilization across multiple locations allowing for quick and easy analysis

Easy cost management

  • Viewing usage and associated costs enables tighter control and allows you to see your return on investment, highlighting savings in call costs, travel expenses and time

Reduce abuse and time theft

  • Monitoring of employee activity ensures that the technology is being used for the correct purposes.
  • The prevalent issue of external fraud can also be detected before it becomes a major cost headache through the use of budget thresholds and alerts

 

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