Gain outstanding analytics and reporting with ReflectR

Track and manage your organization’s usage trends, quality, productivity and costs. Features include:

• Delivery from the cloud or on-prem if you really want….
• Installed in hours, not days or weeks
• Central solution for multiple data sources including UC&C platforms, Gateways / SBCs and Trading platforms
• Fully automated reporting
• Report designer allowing you to specify filters and the format of the reports
• Report assistant guiding you through the report process
• Customizable daily dashboards covering User Adoption, Call Quality, Capacity Planning and Productivity
• Simple to use searching allowing quick access to relevant information
• Conference call map
• Queue and Response Group map
• User details map
• Call detail map
• Dialled / received number map
• Historical trend monitors
• AD synchronization
• Security polices allowing role based access at feature and organization level
• Instant alerts based on call quality, productivity and costs
• Upload an unlimited number of carrier call tariff tables
  

Make the most out of your investment in UC&C, Gateways or SBCs and Trading platforms

Save money, increase productivity and grow customer satisfaction

Increase User Adoption

• View trends of User Adoption over time with volumes of different traffic types: Voice, Video, IM, Conference, Screen Share and File Transfer
• Highlight areas where further education and training is required
• Quantify ROI in deployment of UC&C
  
  

Manage Call Quality

• Quick access to call quality details allowing for route cause analysis and rectification
• View use of none approved devices
• Drill down into detail on subnets, locations even individual users
  
  

Improve Productivity

• Ensure that the expected efficiency gains are being realised through visibility of call volumes, answer times, talk duration and other KPIs
• See the use of available technology such as IM’s, video and conference calling resulting in a more efficient modern workplace
  
  

Capacity Planning

• Detailed analysis of SIP trunk utilization across multiple locations allowing for quick and easy analysis
  
  

Easier cost management

• Viewing usage and associated costs enables tighter control and allows you to see your return on investment, highlighting savings in call costs, travel expenses and time
  
  

Reduce abuse and time theft

• Monitoring of employee activity ensures that the technology is being used for the correct purposes.
• The prevalent issue of external fraud can also be detected before it becomes a major cost headache through the use of budget thresholds and alerts