Make the most out of your investment in UC&C, Gateways or SBCs and Trading platforms
Save money, increase productivity and grow customer satisfaction
Increase User Adoption/Utilization
- View trends of user adoption over time with volume of different feature utilization: Voice, Video, IM, Conference, Screen Share and File Transfer
- Highlight areas where further education and training can improve employee productivity
- Quantify UC&C ROI
Manage Call Quality
- Quick access to call quality details allowing for route cause analysis and rectification
- View use of non approved devices
- Drill down into detail on subnets, locations even individual users
Improve Productivity
- Ensure that the expected efficiency gains are being realised through visibility of call volumes, answer times, talk duration and other KPIs
- See the use of available technology such as IM’s, video and conference calling resulting in a more efficient modern workplace
Capacity Planning
- Detailed analysis of SIP trunk utilization across multiple locations allowing for quick and easy analysis
Easy cost management
- Viewing usage and associated costs enables tighter control and allows you to see your return on investment, highlighting savings in call costs, travel expenses and time
Reduce abuse and time theft
- Monitoring of employee activity ensures that the technology is being used for the correct purposes.
- The prevalent issue of external fraud can also be detected before it becomes a major cost headache through the use of budget thresholds and alerts